Privacy Policy

Last Updated: August 23, 2026

Oscar R Gonzalez and Ayla Randall Mendez, a general partnership doing business as Furry Friends Waste Removal (“Furry Friends Waste Removal,” “we,” “us,” or “our”), respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://furryfriendswasteremoval.com, request a quote, communicate with us, or use our pet waste removal services.

1. Information We Collect

1.1 Personal Information:

We may collect information that you voluntarily provide, including:

Name
Service Address
Billing Address
Telephone or mobile number
Email Address
Details about your property, pets, gates, and service preferences
Email Address
Quote requests, customer-support inquiries, and other communications
Appointment and service information
Billing and transaction information
Reviews, survey responses, and customer feedback
SMS consent records, including the method, date, and time of consent
Other information you choose to provide

Payment-card information may be collected and processed by our third-party payment processor. We may not directly receive or store complete payment-card numbers.

1.2 Automatically Collected Information:

When you use our website, certain information may be collected automatically, including:

Device and browser type
IP address
Operating system
Referring and exit pages
Pages viewed and links selected
Dates and times of website activity
General geographic location derived from an IP address
Cookie and similar technology information

1.3 Information From Service Providers:

We may receive information from vendors that help us provide scheduling, customer management, payment processing, website hosting, analytics, communications, advertising, or other business functions.

2. How We Use Your Information

We may use personal information to:

Provide pet waste removal and related services
Prepare and respond to quote requests
Schedule, manage, and complete customer appointments
Send technician arrival notifications
Send service reminders, updates, and completion notices
Provide customer support
Process payments and maintain transaction records
Maintain and improve our website and services
Communicate about accounts, billing, policies, or service changes
Request customer feedback or reviews
Send promotional communications when the recipient has provided appropriate consent
Record and manage communication preferences
Prevent fraud, misuse, security incidents, or unlawful activity
Comply with legal, tax, accounting, and regulatory obligations
Establish, exercise, or defend legal claims

3. SMS and Mobile Messaging Privacy

3.1 Consent to Receive Messages

Furry Friends Waste Removal sends SMS or MMS messages only when permitted by applicable law and consistent with the consent provided.

Providing a mobile number does not automatically enroll a person in promotional text messages. Promotional SMS consent must be provided through a separate, affirmative action, such as selecting an optional, unchecked consent box.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Depending on the consent provided, messages may include:

Quote-request follow-ups
Scheduling and appointment reminders
Technician arrival notifications
Service updates and completion notices
Gate-closure notifications
Account, billing, or customer-support communications
Requests for feedback or reviews
Promotional offers and marketing messages

3.2 Message Frequency and Charges

Message frequency varies depending on service activity and customer interactions. Customers may receive recurring transactional messages associated with quotes, scheduled services, billing, or customer support.

Individuals who separately opt into promotional messages may receive up to four promotional text messages per month.

Message and data rates may apply. Charges are determined by the recipient’s mobile carrier and wireless service plan.

3.3 Opting Out and Obtaining Help

Recipients may stop SMS messages at any time by replying STOP. After an opt-out request, we may send one final message confirming that the request has been processed.

For assistance, reply HELP, call (760) 290-4299, or email [email protected].

Opting out of text messages does not cancel an existing pet waste removal service. Necessary service communications may instead be delivered by telephone or email.

Additional SMS program terms are available in our Terms of Service:

https://furryfriendswasteremoval.com/terms-of-service/

3.4 Protection of Mobile Information

We do not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text messaging services necessary to operate and deliver our SMS program.

We may disclose mobile information to vendors that provide services on our behalf, such as customer-management, scheduling, telecommunications, or SMS delivery services. These providers may use the information only to perform services for Furry Friends Waste Removal and may not use it for their own marketing.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to:

Operate and secure the website
Remember preferences
Understand website usage
Diagnose technical problems
Improve website performance
Measure the effectiveness of our advertising

Browser settings may allow you to block or delete cookies. Disabling cookies may affect the operation of certain website features.

5. How We Disclose Information

We may disclose personal information in the following circumstances:You have the right to:

5.1 Service Providers

Website hosting and maintenance
Customer and scheduling management
Payment processing
Opt out of SMS communication as described in Section 3
Email and SMS delivery
Analytics
Advertising support
Data storage and security
Accounting, insurance, and professional services

These providers are permitted to use personal information only as needed to perform services on our behalf or comply with applicable law.

Mobile telephone numbers and SMS consent information remain subject to the restrictions in Section 3.4.

5.2 Legal and Safety Purposes

We may disclose information when reasonably necessary to:

Comply with a law, subpoena, court order, or other legal process
Respond to lawful requests from government authorities
Protect the rights, property, safety, or security of our customers, business, or others
Investigate fraud, misuse, security incidents, or unlawful activity
Enforce our agreements and policies

5.3 Business Transfers

Information may be disclosed as part of a merger, sale, financing, reorganization, transfer of assets, or similar business transaction. Any successor receiving mobile information remains subject to applicable consent and privacy requirements.

5.4 At Your Direction

We may disclose information when you request or authorize us to do so.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Maintain business and transaction records
Fulfill the purposes described in this Privacy Policy
Document communication consent and opt-out requests
Resolve disputes
Enforce agreements
Comply with legal, tax, accounting, insurance, and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, or electronic transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

8. Your Privacy Choices

Depending on applicable law, you may request that we:

Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate information
Delete certain information
Update your communication preferences
Stop promotional emails
Stop SMS messages

To opt out of marketing email, use the unsubscribe instructions contained in the email. To opt out of text messages, reply STOP.

To submit another privacy request, contact us at [email protected] or (760) 290-4299. We may need to verify your identity before fulfilling a request.

Certain information may be retained when required or permitted by law, including transaction records, tax records, consent records, opt-out records, and information needed to establish or defend legal claims.

9. California Privacy Notice

California residents may have privacy rights under applicable state law. These rights can include requests to access, correct, or delete certain personal information and obtain information about certain disclosures.

Furry Friends Waste Removal does not sell mobile telephone numbers or SMS consent information and does not share that information with third parties or affiliates for their marketing or promotional purposes.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

California residents may submit a request by emailing [email protected] or calling (760) 290-4299.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for their privacy practices.

We encourage users to review the privacy policy of each third-party website they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will post the revised policy on this page and update the “Last Updated” date.

Material changes affecting the SMS program or use of mobile information will apply in accordance with applicable consent and notice requirements.

13. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Oscar R Gonzalez and Ayla Randall Mendez
A general partnership doing business as Furry Friends Waste Removal

Website: https://furryfriendswasteremoval.com
Email: [email protected]
Customer Support: (760) 290-4299