Are all areas of the property cleaned?
We clean all outdoor areas of your property with dog waste, including front, back, side yards, and everywhere else!
Can my dog be in the yard during cleaning?
Yes, we love dogs! If your dog is known to have a history of aggression toward visitors, please leave them inside during your cleaning or we cannot provide services. If this describes your dog let us know and we will ensure never to enter your property if they are outside. For this reason, we text a 60-minute notice before arrival.
On the scheduled day of service, if unfamiliar or aggressive dogs are in the yard while you are not home we will not be able to provide services. If unable to reschedule, your home will be skipped and a visitation charge will apply. Ensuring the safety of our team and your dog(s) is our top priority. We thank you for your understanding.
What areas do you service?
Our service area is in North County San Diego. To find out if you are in our service area, click one of the links and enter your zip code.
Do I need to be home during service?
No! We do not require you to be home for your service, but we ask that you provide us with easy access to your backyard. However, for initial cleaning, we love meeting our clients. We can get acquainted with your dog and discuss your yard and the service. If the yard is locked you will need to provide a key or gate access so that we can properly enter and complete your cleaning. If we cannot access the yard on the scheduled service day and cannot reschedule a visit charge will be applied.
Do I have to sign a contract?
No! Through your customer portal, you can start, pause, and cancel your subscription at any time or by calling our office.
How is the pet waste disposed of after cleaning?
Once the cleanup is completed all the waste will be disposed of in the customers’ trash bin. For a small premium, we can take the pet waste and properly dispose of it so you don’t have to worry about stinking up your trash can.
Can I request service for a specific day or time?
Yes, just let us know the requested day and we will do our best to accommodate it. If your requested cleanup day is unavailable, we will offer 2-3 options. After which waste is collected on the same day(s) each week.
No, we do not provide arrival times because we optimize our routes for drive time the day before services are completed to help keep costs low. For your convenience we send out text alerts 60 minutes prior to arrival.
